返金ポリシー

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn, unused, and unwashed

• With all tags attached

• In the original packaging

You will also need the receipt or proof of purchase.

To start a return, please contact us at:

email：contact@maden365.com

Returns sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always email us at contact@maden365.com.

 

2. Damages & Issues

Please inspect your order upon arrival. Contact us immediately if:

• The item is defective,

• The item is damaged, 

• You received the wrong item

so that we can evaluate the issue and make it right.

3. Exceptions / Non-Returnable Items 

Some items cannot be returned, including:

• Perishable goods (food, flowers, plants)

• Custom-made or personalized products

• Personal care items (beauty or hygiene products)

• Hazardous materials

• Flammable liquids or gases

Unfortunately, we cannot accept returns on:

• Sale / clearance items

• Gift cards

If you’re unsure about whether your item qualifies, please contact us.

 

4. Exchanges

The fastest way to get the product you want is to:

• Submit a return request for the item you have;

• Once your return is approved, place a new order for the replacement item.

 

5. European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify, the item must be:

• In the same condition you received it

• Unworn, unused, and with tags

• In its original packaging

And you must provide the receipt or proof of purchase.

6. Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved:You will be automatically refunded to your original payment method within 10 business days.

Please note:Your bank or credit card provider may take additional time to process the refund.

If you haven’t received your refund:If more than 15 business days have passed since your refund was approved, please contact us at:

email：contact@maden365.com

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If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

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