配送ポリシー

1. Do You Ship Worldwide?

Yes.MADEN ships to most countries and regions worldwide.

 

2. How Much Does Shipping Cost?

Standard Shipping

• FREE shipping on orders over $49

• Orders under $49 → Standard Shipping: $9.99

Express Shipping

• Optional at checkout

• Flat rate: $19.90

We occasionally offer sitewide free shipping promotions during sales events and holidays.

 

3. How Long Will It Take for My Order to Arrive?

Total Delivery Time = Processing Time + Shipping Time

(Does not include customs delays, weekends, holidays, or unforeseen circumstances.)

Processing Time

• 1 business day

• During peak seasons or holidays, processing may extend to 48–72 hours

Standard Shipping Time

• 7–20 business days

Express Shipping Time

• 6–8 business days

Note: Delivery time may be affected by customs inspections, weather conditions, or regional logistics.

 

4. How Can I Track My Order?

Once your order has shipped, you will receive an email notification containing:

• Tracking number

• Carrier information

You can track your order at:https://www.17track.net/en

Please allow 1–2 business days for tracking updates to appear.

 

5. What If My Package Doesn’t Arrive?

If your package does not arrive within 60 days after shipping, please contact us:

email：contact@maden365.com

We will either:

• Resend a new package

• Issue a full refund

 

6. Wrong Address or Delivery Issues

MADEN is not responsible for failed delivery caused by:

• Incorrect or incomplete shipping address

• Customer refusal to accept the package

• Unsuccessful delivery attempts by the carrier

If a package is returned due to an incorrect address, the customer is responsible for any reshipping fees.

If the carrier marks the package as “Delivered”, MADEN cannot issue a refund. Please contact your local carrier for assistance.

 

7. Customs Duties & Taxes

Some orders may be subject to customs duties, import taxes, or handling fees depending on your country’s regulations.

These fees are not included in product or shipping costs and are the responsibility of the recipient.

 

8. Holiday Season & High-Demand Delays

During major holidays or peak seasons (e.g., Christmas, Black Friday, Lunar New Year), shipping may experience an additional 3–5 business days delay.

 

9. Contact Us

If you have any questions regarding our shipping policy or your order status, feel free to contact us:email：contact@maden365.com