Customer care
How can we help?
Find clear answers about orders, delivery, returns, refunds, sizing and product care.
Can I change my order after placing it?
Contact us as soon as possible with your order number. We will confirm whether the order can still be changed.
Where can I find my order number?
Your order number is included in the order confirmation email. You can also review recent orders from your customer account. Include the order number whenever you contact support.
How can I track my order?
Once your order ships, we will email the tracking number and carrier details. Tracking can take 1-2 business days to update. You can also check it at 17TRACK.
How much does shipping cost?
Standard shipping is free on orders over $49. Orders under $49 are charged $9.99. Any available destination and final shipping charge are shown at checkout.
When will my order arrive?
Orders are normally processed within 1 business day, or 2-3 business days during peak periods. Shipping typically takes 7-20 business days after processing. Customs, weather, holidays and regional logistics can add time.
What if my package has not arrived?
If tracking shows Delivered but the package is missing, contact us so we can help open a carrier investigation. If the package has not arrived within 60 days of shipping, contact us through live chat or email contact@maden365.com.
Will I pay customs duties or taxes?
Some destinations may charge customs duties, import taxes or handling fees. These charges are not included in the product or shipping price and are the recipient's responsibility.
What is the return window?
You have 30 days from delivery to request a return. Eligible items must be unworn, unused, unwashed, with tags attached and in the original packaging.
How do I start a return?
Email contact@maden365.com with your order number or order confirmation email. Wait for approval and return instructions before sending anything back; unrequested returns cannot be accepted.
Can I exchange an item?
The fastest option is to request a return for the original item. After the return is approved, place a new order for the replacement item.
When will I receive my refund?
Approved refunds are issued to the original payment method within 10 business days. Bank or card processing can take up to 15 business days in total.
Who pays return shipping?
For change-of-mind or an incorrectly selected size, the customer pays return shipping. MADEN covers the return shipping cost when the item is damaged, defective or incorrect.
Where can I find care instructions?
Check the care label inside the garment and the Fabric & Care section on the product page.
How do I choose the right size?
Use the Size Chart beside the size selector on the product page and compare it with a similar garment you already own. If you are between sizes or need help, contact customer care before ordering.
What if an item arrives damaged or incorrect?
Inspect your order when it arrives and contact us immediately if an item is defective, damaged or incorrect. Include your order number and clear photos so the team can review the issue quickly.
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